Cost per ticket calculator
Add up what your support team costs and divide it by the tickets it resolves. You will know what you pay per request and where the budget goes.
Results are estimates based on the numbers you enter. They vary with your operation.
How cost per ticket is calculated
Cost per ticket is everything you spend on support in a month divided by the tickets resolved that month.
The cost includes salaries, benefits and payroll taxes, the software each person uses, and management and quality control. Leave something out and the number comes out lower than reality.
It lets you compare channels, teams and months, and shows how much each request resolved without a person saves you.
Cost per ticket = (salaries + benefits + software + management) ÷ resolved tickets
Frequently asked questions
What is a good cost per ticket?
It depends on the channel and complexity: a simple chat costs far less than a technical call. What matters is tracking your own number and how it changes month to month.
Should I include software and management?
Yes. If you only count salaries, the real cost is underestimated and any comparison with an AI tool is skewed.
How do I lower cost per ticket?
By resolving more requests without a person (FAQs, order status, opening hours) and leaving your team the cases that truly need them. An AI agent like ChatNorris does exactly that.
Let an AI agent answer for you
ChatNorris answers on your website, WhatsApp, Instagram and more channels, trained on your content. When it needs to, it hands off to your team with a summary.