NPS calculator
Enter how many people answered 9–10, 7–8 and 0–6 to "How likely are you to recommend us?". Get your NPS instantly.
Benchmark: above 0 positive · above 30 good · above 50 excellent · above 70 world-class
Results are estimates based on the numbers you enter. They vary with your operation.
How NPS is calculated
NPS subtracts the share of detractors from the share of promoters. Passives count in the total but neither add nor subtract.
The result ranges from −100 (all detractors) to +100 (all promoters). It is not a percentage: an NPS of 45 reads "45", not "45%".
NPS = % promoters − % detractors
Frequently asked questions
What is a good NPS?
Any positive value means you have more promoters than detractors. Above 30 is usually good and above 50 excellent, though it varies by industry.
How often should I measure it?
After key moments (a purchase, a resolved issue) or periodically, for example every quarter, to see the trend.
NPS or CSAT?
NPS measures loyalty to the brand; CSAT, satisfaction with a specific interaction. They complement each other.
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