CSAT calculator
Enter how many ratings you got for each value from 1 to 5. We show you the share of satisfied customers and the average.
Benchmark: 75–90% good · above 90% excellent
Results are estimates based on the numbers you enter. They vary with your operation.
How CSAT is calculated
CSAT is the share of satisfied responses: on a 1-to-5 scale, those that gave 4 or 5.
The average score complements it: two teams with the same CSAT can have mostly 5s or mostly 4s.
CSAT = responses with 4 or 5 ÷ total responses × 100
Frequently asked questions
What is a good CSAT?
As a benchmark, 75% to 90% is good and above 90% is excellent.
When should I ask for the rating?
Right after the interaction, while the experience is fresh: when the chat or ticket closes.
Can I measure satisfaction with an AI agent?
Yes. In ChatNorris, visitors can rate each agent reply with a thumbs up or down, and Analytics shows the summary alongside the other metrics.
Let an AI agent answer for you
ChatNorris answers on your website, WhatsApp, Instagram and more channels, trained on your content. When it needs to, it hands off to your team with a summary.